Last updated: July 2026
TicketStack ("we", "us", "the app") lets you save, organize, and design digital keepsakes of tickets for events you've attended. This policy explains what information we collect, why, and how you can control it.
| Category | What | Why |
|---|---|---|
| Account | Email address, display name, and a unique account ID. If you sign in with Google or Apple, we receive the identity token they provide (name/email), not your password. | Create and secure your account; sign you in. |
| Your content | Ticket details you enter or import (event name, date, venue, category, notes) and ticket photos you upload, take, or generate in the app. | This is the core of the app - storing and displaying your ticket collection. |
| Subscription & billing | Your subscription status and a Stripe customer reference ID linked to your account. Your card details are entered directly into Stripe's own checkout page and never reach our servers. | Provide and manage your paid subscription. |
| Diagnostics | Crash reports, basic device information, and app performance data. | Find and fix bugs. |
| Usage analytics | Which screens and features you use, tied to your account ID. | Understand what's working and improve the app. |
| Push notifications | A device notification token, only if you grant notification permission. | Deliver reminders and updates you've opted into. |
We do not sell your personal information, and we do not share it with advertisers or data brokers. We use a small number of service providers to run the app, each acting on our behalf:
We keep your account and ticket data for as long as your account is active. You can delete your account at any time from Profile > Delete Account, which removes your profile, tickets, and uploaded images, and cancels any active subscription. Some records may briefly persist in backups or with Stripe for a limited period afterward, consistent with standard operational and legal retention practices.
Our service providers may process data in the United States and other countries outside your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers.
TicketStack is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this policy from time to time. We'll update the "Last updated" date above when we do. Continued use of the app after a change means you accept the updated policy.
Questions about this policy or your data? Email support@ticketstackapp.com.